As a power wheelchair user, it’s important to understand how to achieve maximum performance with your motorized wheelchair. Your Jazzy® power wheelchair uses two long-lasting, 12-volt, deep-cycle batteries, which are sealed and maintenance free. Because the batteries are sealed, there is no need to check the electrolyte (fluid) level. Deep-cycle motorized wheelchair batteries are designed to handle a longer and deeper discharge. While these batteries are similar in appearance to batteries used in a vehicle, they are not interchangeable. Vehicle batteries are not designed to handle a long, deep discharge, and are unsafe for use in electric wheelchairs. It is important to use two wheelchair batteries that are the same type and chemistry and have the same amp-hour (AH) capacity. The battery charger received with your Jazzy® electric wheelchair is essential in providing long life for your power wheelchair batteries. The charger is designed to optimize the performance of your electric wheelchair by charging the batteries safely, quickly and easily. Use the off-board charger to charge your electric wheelchair:
- Position your motorized wheelchair next to a standard electrical outlet
- Be certain the wheelchair’s controller power is turned off and the electric wheelchair is in drive mode
- Plug the off-board charger into the off-board charger/programming socket on the controller
- Plug the off-board charger into the electrical outlet
- When the batteries are fully charged, unplug the off-board charger from the electrical outlet and then from the controller
The LED lights on the power wheelchair charger indicate different charging conditions at various times, including: charger power on; charging in progress; and charging complete. Refer to your owner’s manual for a complete explanation of these indicators. If the LED light does not indicate that the charging is complete within 24 hours, unplug the charger from the outlet and contact your authorized Pride® provider.
Breaking in New Batteries for Your Jazzy® Electric Wheelchair
It will take a few “charging cycles” to establish the critical chemical balance that is essential to a wheelchair battery’s peak performance and long life. Take the time to properly break in your new electric wheelchair batteries.
- Fully recharge any new electric wheelchair battery prior to its initial use. This brings the battery up to about 90 percent of its peak performance level
- Operate your power wheelchair throughout the house and yard. Move slowly at first, and do not travel too far until you become accustomed to the controls and break in the wheelchair batteries
- Give the batteries another full charge of at least eight to 14 hours and operate your motorized wheelchair again. The batteries will now perform at over 90 percent of their potential
- After four or five charging cycles, the batteries for your motorized wheelchair will top off at 100 percent charge and last for an extended period
How Often Should I Charge My Electric Wheelchair Batteries?
How often you use your power wheelchair determines how often you should charge your batteries. If you use your electric wheelchair daily, charge the batteries as soon as you finish using your power wheelchair for the day. We recommend charging your motorized wheelchair’s batteries for at least eight to 14 hours after daily use. If you use your power wheelchair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries on your power wheelchair for longer than 14 hours. Refer to the manual supplied with your wheelchair battery charger for additional information.
Were can i get a replacement charging cord
Hi Christopher!
If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product.
If you need to locate a provider please visit: https://www.pridemobility.com/find-a-dealer.asp
I need some one to help me Recharge my batteries they will not keep power any longer then three hours,the power chair is a jazzy Elite scooter. I feel its possible the lint and dust may have affected the under carriage (batteries) as well.I have not had it serviced in two years and now having trouble keeping the charge.
Good morning! I will be happy to help you, how old are your batteries?
Error code 19 doesn’t let me recharge my batteries. They are new but got unplugged from charger.
Hi Leland! I will be happy to help you with this question. If you would like you can call into our customer support team, or email me directly at amoy@pridemobility.com with your serial number.
Can the batteries be recharged?
Hi Lewis! If you have a Pride Mobility scooter or power wheelchair the batteries that come in those units can be recharged. Please let me know if you have any additional questions and I’ll be happy to assist you!
I HAVE A OLD WHEEL CHAIR SCOTTER IT IS VERY SLOW AND TIRES SQUEL NOISE WHEN TURNING HELP 111 JAZZ1113
Hi Rita!
I’m so sorry to hear that your power chair isn’t operating as intended, you may need to call a repair dealer. You can locate one here: https://www.pridemobility.com/find-a-dealer.asp or call directly into our friendly customer service team at: 800-800-4258
Thank you and I hope you have a wonderful day!
Where is plug in at on scooter
Hi Jim! If you have the model name of the scooter you own I can tell you exactly where that charging plug is. Typically they are right underneath the tiller (handlebar area) it’ll be a little circular charging port – or it can be under the seat behind the area where your feet would be. Please let me know if you need any additional information or photos?
Thank you so much and I hope you have a great day!
I have a jazzy there are 2 charging ports on the controls what is the bottom port for?
Hi Terry! I’ll be happy to help with this question, what model of Jazzy do you have? There should be decals on the chair stating the model name or a serial number on the original owner’s manual.
Hi Mark, thank you for visiting our blog. I would suggest speaking directly with one of our customer support representatives who will be able to walk you through some troubleshooting. If you would please have ready the serial number which can be found on the seat post or your original owner’s manual. You can contact them by sending an email to info@pridemobility.com or calling them directly at 800-800-4258
Why do you have to have the power wheelchair in drive mode in order to charge the batteries?
Hi Dal!
Which model of Pride Mobility power wheelchair do you have? Typically the chairs are powered off and plugged into the offboard chargers. I can send you a copy of the owner’s manual once the model is identified if you would like?
Thank you for visiting our blog!
-Amanda
Need owners manual for Jazzy Select
Hi Charles! Thank you for visiting our blog, to view the Jazzy Select manual please click on this link: https://www.pridemobility.com/pdf/owners_manuals/us_jazzy/us_uk_au_select_series_om.pdf
I am trying to recharge my pridemobility wheel chair, DWR1234l799. I have left it on for 1-1/2 days and still won’t work. I purchased it from a thrift store and do not have a manual for it… (I would like to know if/where I can obtain one). I do need help with this probleml
Hi Steven! If you let us know exactly which model that is we can send you a link for the appropriate owner’s manual. Or you can email us directly at info@pridemobility.com or call directly into 800-800-4258 and ask to have one mailed to your home.
Thank you so much!
Sincerely,
Amanda
When are you going to start using the new Million Mile batteries? Also I think it would be a good idea to start using
Air suspension for a better ride on the scooters. I converted mine to air and it is much better. I have the Raptor.
I need an owners manual for the jazzy 614. Please send to:
223 briar oaks ln
Azle tx. 76020
Hi Dave! We hope you are doing well our team is on this request for you and we’re going to send you the manual. In the meantime if you’d like to check it out online you can view it here: https://www.pridemobility.com/pdf/owners_manuals/us_jazzy/us_jazzy_614_series_om.pdf
When are you going to start using the “Million Mile Battery” in your scooters??? I have a Raptor and like it very much but I had to make a lot of changes in it to make it really good. I really want to replace the
I bought a used Pride Go Chair from the original owners son. The original owner passed. We brought it home and used it for the first day without a problem. After connecting it to the power charger overnight the unit barely moved and soon stopped. What can be the problem?
we’ll be happy to help look into this for you. If you would please send us your serial number along with this description to info@pridemobility.com
I do not have an owners manual and I forgot how to disassemble it so I can put it in the car. I know it was easy but its been a couple of years and I have been ill. Sorry . I’m just a mess.
Hi Henrietta! It’s no worries at all you are so not a mess 🙂
We’ll be happy to help if you want to email us your serial number or the model number of the chair and we can get you an owner’s manual. info@pridemobility.com
hello, please provide the charger manual and controller manual or instructions. My owner manual does not have any of those instructions. Model SELECT ELITE and SN JB303112006C30. Thank you
Hi Jose! Thank you for reaching out to us here at Pride Mobility! We’re going to be emailing you with the information you’re seeking. Thank you again and we hope you have a wonderful day.
I have a GoGo foldable scooter and when I travel and am out for the day, I run out of battery life. Could I use a portable battery power bank to recharge my 24 Volt 11.50 Ah Lithium scooter battery? If so, which one would you suggest with what powerage?
I have a four wheel go go Elite Traveler which i cannot charge. The ACI Super charger glows green and red when I plug it in the wall even before I plug it into the scooter. When I turn on the scooter after charging it, I only get a series of two beeps and a blue light in the middle of the gauge with a red light showing no power.. The fuse is intact. WHAT CAN i DO? Thank you.
Hi Gary! We’ll be happy to help you troubleshoot this further, if you would like to speak to one of our representatives via live chat please visit http://www.pridemobility.com or call: 800-800-4258.
Why does my charger box show 1 red/1green light and then 2 red lights after charging an hour?
Hi Christine, thank you for reaching out to us if you’d like we can look into this further with you by visiting our website http://www.pridemobility.com and using our live chat or calling into our support team at: 800-800-4258
When I plug-in to charge the light is yellow. What does that mean? I have only ever seen green and red.
Hi Barbara! We’d be happy to help, if you can please send the serial number to info@pridemobility.com. Thank you!
How long does it take to fully charge my Jazzy Elite 14 for the first time. I plugged mine in about 15 hours ago and didn’t get a blinking red light on the charger until this morning indicating to me that the chair was charging.
Hi Billie! Thank you for your question, usually plugging it in before bed and giving it around 8-12 hours of a charge. It also might depend on how old the batteries are that are being used in the unit too. Please feel free to chat or call us with any other questions 🙂
Do you…or someone else…doesn’t really matter…make a plug for the charging port so that it stays dry and clean when I am not charging the chair. Everything else seems to be sealed up pretty well so if I get caught int he rain and cant put the cover on right away, no damage will occur, I am just concerned about water coming in through he charging port.
Hi Eric! What model do you currently have?
What charger do I need to buy for a Jazzy 614HD? I tried charging mine & it never charged for 3 days. I took the batteries out and manually charged them with a trickle charger, now I can use my Jazzy; however, I’d rather not have to take them out every time it needs charged.
Hi Steven! I hope you are doing well, thank you for your great question. The Jazzy 614 HD uses a 5 amp offboard charger. You can find the manual https://www.pridemobility.com/pdf/owners_manuals/us_jazzy/us_jazzy_614_series_om.pdf
Need to charge batter but it has not been charged in 1 year and the Rex light is on but is it charing need help please
Hi Gilbert! We recommend that the batteries be charged at least once per week. You might need a new set, to get those tested or to obtain a new set you can speak with an authorized provider here: http://www.pridemobility.com/find-a-dealer.asp
I did not use the Jazzy 600 ES for 2 and a half years due to the pandemic. I even lost the charger, I did find a reseller and bought and OEM charger but the error message says that the charger will not charge with the battery if it has less than 14 volts. What can I do not? do I need to replace the batteries?
Hi Rafael! Thank you for commenting our on blog post! It sounds like you may need a new set of batteries. If you want to get them load tested to see if they have any capacity for being charged. We typically recommend charging them at least once a week, or once a day if you use the chair daily.
We hope this helps and we hope you have a great day!
I have a jazzy elite HD motorized wheelchair the serial number is 0000572246 can you please tell me how old the wheelchair is thanks kindly.
Hi Ronald, we’ll be happy to help you identify the age of the wheelchair. If you could please verify the serial number, it will start with a “J” and be 14 characters long. You can try looking at the rear frame by the batteries. Once you have that if you would please email it to us at: info@pridemobility.com
Thank you kindly!
Hello my father’s electric jazzy 4 is not charging. It is only a few years old and not well used. when we plug the external charger into the socket and the control panel, the light fist flashes green, then orange, then quickly begins to flash red and stays red. The chair cannot turn on. Will you please contact me with insight on how to fix this? I look forward to your reply. Thank you
Hello and thank you for your inquiry, we recommend speaking with an authorized dealer who offers repair services. You may find one by using our locator here: http://www.pridemobility.com/find-a-dealer.asp
Have a several year old Jet3Ultra chair with 15 month old batteries . Notice that with the power button OFF, that when I make the last cable connection that there is quite a spark like there is some significant current flowing or some capacitors that have to be energized initially. Is this normal? Have noticed that when chair is fully charged and shut off that even if not turned on it loses one l.e.d. of charge every two or three days. My online charger doesn’t seem to work but is hooked up to all the harness plugs.
Thank you for reaching out to us Tom. It sounds like you may need to obtain some service to evaluate that Jet 3 Ultra. We recommend speaking with an authorized provider to obtain service for your mobility product. To find one here is our dealer locator: http://www.pridemobility.com/find-a-dealer.asp