How Can I Get My Mobility Scooter Repaired?

If you use your motorized scooter every day and put a lot of miles on it, eventually, repairs may be needed. Whether it’s a simple repair or something more complicated, your provider can help! Regular service checks are vital to keeping your scooter running smoothly. Motorized scooters must be serviced by an authorized Pride provider. Our providers are trained to perform diagnostic testing and repairs. Give your provider a call and schedule an appointment if you need service for your mobility scooter. We do not recommend consumers perform their own mobility scooter repairs. This is for safety reasons. If you are unsure who your provider is, contact our Consumer Call Center. Our team of representatives is available Monday-Friday, 8:30am – 5:00pm, to assist you. Call 800-800-4258 or email at info@pridemobility.com. If your electric scooter is prescribed by a doctor, your scooter may be considered medical equipment. Medicare Part B may cover a portion of the cost of a power mobility device, such as a motorized scooter, if it is medically necessary. Medicare requires a face-to-face examination with your physician prior to writing a prescription for a power mobility device. During your exam, your physician must first consider the use of cane, walker, and manual wheelchair before considering a motorized scooter. If your physician feels that your mobility needs must be resolved with an electric scooter, this needs to be documented in your medical records. A physical therapist or occupational therapist may also conduct an additional assessment if your physician feels it would help in determining whether the motorized scooter is necessary. Medicare Part B may also cover scooter repairs. If you qualify for the mobility scooter, you qualify for any necessary repairs. You can visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227) for further details. If you have private insurance, you can contact your insurer to find out if they cover electric scooter repairs. Call the number listed on your insurance card and speak to a representative. If your insurance doesn’t cover motorized scooter repairs and you need help paying for the repairs, there are options available. Many Pride providers accept credit cards, cash or money orders for their services. They may also offer financing options. Over hundreds of Pride providers participate with CareCredit, a credit card that allows you to pay for medical equipment and services over time. The payment plan is based on your budget. There are also special promotional financing options available upon credit approval. Contact your provider today to find out how you can fill out an application or visit carecredit.com for more information.

45 thoughts on “How Can I Get My Mobility Scooter Repaired?

    1. Hi Leon!

      I’m sorry to hear that! I recommend reaching out to your dealer that you originally purchased the scooter from to see if they can check it out for you. If you are unsure who that is – no problem! You can find a dealerby visiting our dealer locator here:https://www.pridemobility.com/find-a-dealer.asp

      Please let me know if there is anything else I can help with in the meantime.

      Best Regards,
      Amanda

    2. I had that problem also and I found out it wasn’t in drive mode it was in neutral lol I felt like an idiot 😳 I didn’t even know it had drive and neutral,I thought that was the brake, all it did was click and move a couple inches,my daughter discovered it so check it out ok hope it helps😊

    1. Hi Leon!

      I hope you are doing well today, your battery capacity is typically determined by range and a few other factors. To maximize your battery range we recommend charging the unit daily if you use it daily. If you use the scooter less than daily a once a week maintenance charge is recommended. Please feel free to reach out if you have any additional questions.

    1. Good morning Donyal! Thank you for reaching out to us, I’ll be happy to assist you. You can either speak with your original dealer to order a new charging cable or you may visit this link to find a new dealer here: https://www.pridemobility.com/find-a-dealer.asp

      Please let me know if you have any questions, or if there is anything else I can help with? I hope you have a great day!

  1. My scooter was working and than the next day it was fully charged, but wont work it will just beep all the time and the battrie is fully charged. What can I do.

    1. Hi Gloria! If you are in need of repairs I can suggest contacting your dealer where you purchased the scooter from or if you would like to try and trouble shoot you can email me: amoy@pridemobility.com or call into our customer support team at: 800-800-4258

      1. I have the pride HD Elite. On a charging overnight it is still not fully charge. I use the chair allll day from 7:30 to 9:30 everyday. My doctor presciibed the heavier duty chair, but at 436 i was not heavy enough for the next dize. I have lost some weight but when you add a 20 # baby granddaughter. It doesn’t reach weight limit yet but. I can’t even run the chair till 5 or 6. I stll have my old hoveround which will stay charged up for 3 days. It is just not comfortable for me. The pride isnt working right and severalof the bolts have fall out. Help! Virginia

      1. Hi Sue! I’m so sorry to hear that your scooter is not functioning as intended right now. I will be happy to help direct you to where you can get some troubleshooting done. You can either call our friendly customer support team at 800-800-4258 or chat live with one of our representatives at http://www.pridemobility.com

    1. Hi David! I will be happy to help point you in the right direction. If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product. Please let me know if you have any further questions or need to know where to look for your serial number to find the right parts.

      Sincerely,
      Amanda

  2. Whee is your location? Also, I may be interested in selling a Scout Spitfire. It needs a battery, but is in great shape and only used sporadically.

    1. Hi Sheila! I will be happy to assist you. If your mobility device needs service or repairs, contact your authorized Pride provider. If you have an extended warranty through the Pride Premier Coverage Plan, you can contact your provider or call our Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com.

  3. i have a revo scooter that needs a key and switch but a dealer i talked two said that sens i did not get it from them they could not help me so if you can get them for me and let me know so i can pay for them

    1. Hi Gary!

      I’ll be happy to help point you in the right direction. We do have replacement keys for our scooter, however to ensure that the you select the correct key please send your serial number to: info@pridemobility.com

      Please let me know if you need any information on where that serial number may be, typically it is on the cover of the owner’s manual or it is also on the seatpost of your scooter.

      Thank you, and I hope you have a great day!

  4. My scooter doesn’t reverse or move forward, is it the Battery bad or need a replacement? The horn is working and everything is fully charge, What is the best thing to do?

    1. Hello Rey! I am so sorry to hear that your mobility scooter isn’t working as intended right now. If you would like to speak to one of our friendly customer support representatives you can call this direct phone number for assistance: 800-800-4258

      or email me your contact information at: amoy@pridemobility.com

  5. Trying to take scooter apart and cannot lift the battery box up and out as per instructions. Model 73. Is there a latch or something to release it?

  6. I have a go go elite traveler. My problem is the scooter will go a few inches and then stops, goes and stops. This happens forward and backwards. I hear a clicking noise under the front.

    1. Hi Joan! thank you for visiting our blog. I would suggest speaking directly with one of our customer support representatives who will be able to walk you through some troubleshooting. If you would please have ready the serial number which can be found on the seat post or your original owner’s manual. You can contact them by sending an email to info@pridemobility.com or calling them directly at 800-800-4258

  7. I have a brand new 1 day old pride ZT10. it worked for 1 evening, rode it for all of 2 minutes, loaded it up, took to work , and it stopped going foreward on the way in to the office. it started going backwards and forewards… but only pressing foreward button, then tried backwards and it would go foreward. then stopped going at all. I was stuck in a parking garage for 2 hours trying to get this thing back to my truck.

    1. Hi Jeffrey, I’m so sorry that you went through this! I want to ensure that you receive the support you need to have this fixed. Would you mind please emailing me your details and I can work with our customer service team to help find you a resolution. My email address is amoy@pridemobility.com and if you would please include the serial number of your Zero Turn 10 and your preferred contact phone number?

      Thank you and I look forward to being able to offer a resolution for you.

      Sincerely,
      Amanda

  8. I need a simple plastic part nothing I need a mechanic to replace how do I get that

  9. My pride scooter with fully charged battery will go for a block or so, and them just stops and looses power. Turn it off and it starts again and then looses power again ? What’s going on ?

  10. Hi ,I have a pride quest folding mobility scooter. it drives a few yards & then stops & the power light flashes .The battery is fully charged HELP please

  11. Hi I have a prowler 3410 having trouble sometimes I turn the switch on the power meter is full and runs fine other times power is very low in the red and won’t move but if I jump up and down on the seat and turn it back on it will work again .if it goes over a bump it shuts down also..have new batteries but not sure what to do local scooter dealer won’t even touch it becuase it’s an old model.but I have always made sure the upkeep was good .dealer went out of business who use to service it please help

  12. I have an older Pride Legend scooter. We bought it because of my degenerative arthritis about 18 to 20 years ago. My problem is that it is showing its age!! It still runs great!! But the turn signals, lights, the carpet needs to be replaced and the whole thing needs painted. Can you recommend a place where we can take it to be refurbished? I would recommend Pride Scooters to anyone looking for a mobility solution!!! Thank you for listening & for the difference my Scooter has made in our lives! May God continue to bless your company!
    Linda
    46953

  13. I need a diagram of what order do you link batteries when you have 2 12 volt batteries on a wrangler pride & where does the little red wire that comes off positive cable go too and the black little wire that comes of negative cable go to

  14. I have a Gogo mobile pride scooter and I can play it’s Buddha and I can plug it in all day and the next day I take it and take it and it will go for such a short while and then it will just stop and then it would just stop is there a place where I can take it in is there a place where I can take it in to have checked

  15. I have a Pride Jazzy ZT. When I am charging the scooter the lights will go on and the scooter will move forward and backwards. When I disconnect the charger and turn the key on, no lights go on and the scooter will not move. Do you have any idea what the problem can be?

Leave a Reply

%d bloggers like this: