How Can I Get My Mobility Scooter Repaired?

If you use your motorized scooter every day and put a lot of miles on it, eventually, repairs may be needed. Whether it’s a simple repair or something more complicated, your provider can help! Regular service checks are vital to keeping your scooter running smoothly. Motorized scooters must be serviced by an authorized Pride provider. Our providers are trained to perform diagnostic testing and repairs. Give your provider a call and schedule an appointment if you need service for your mobility scooter. We do not recommend consumers perform their own mobility scooter repairs. This is for safety reasons. If you are unsure who your provider is, contact our Consumer Call Center. Our team of representatives is available Monday-Friday, 8:30am – 5:00pm, to assist you. Call 800-800-4258 or email at info@pridemobility.com. If your electric scooter is prescribed by a doctor, your scooter may be considered medical equipment. Medicare Part B may cover a portion of the cost of a power mobility device, such as a motorized scooter, if it is medically necessary. Medicare requires a face-to-face examination with your physician prior to writing a prescription for a power mobility device. During your exam, your physician must first consider the use of cane, walker, and manual wheelchair before considering a motorized scooter. If your physician feels that your mobility needs must be resolved with an electric scooter, this needs to be documented in your medical records. A physical therapist or occupational therapist may also conduct an additional assessment if your physician feels it would help in determining whether the motorized scooter is necessary. Medicare Part B may also cover scooter repairs. If you qualify for the mobility scooter, you qualify for any necessary repairs. You can visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227) for further details. If you have private insurance, you can contact your insurer to find out if they cover electric scooter repairs. Call the number listed on your insurance card and speak to a representative. If your insurance doesn’t cover motorized scooter repairs and you need help paying for the repairs, there are options available. Many Pride providers accept credit cards, cash or money orders for their services. They may also offer financing options. Over hundreds of Pride providers participate with CareCredit, a credit card that allows you to pay for medical equipment and services over time. The payment plan is based on your budget. There are also special promotional financing options available upon credit approval. Contact your provider today to find out how you can fill out an application or visit carecredit.com for more information.

25 thoughts on “How Can I Get My Mobility Scooter Repaired?

    1. Hi Leon!

      I’m sorry to hear that! I recommend reaching out to your dealer that you originally purchased the scooter from to see if they can check it out for you. If you are unsure who that is – no problem! You can find a dealerby visiting our dealer locator here:https://www.pridemobility.com/find-a-dealer.asp

      Please let me know if there is anything else I can help with in the meantime.

      Best Regards,
      Amanda

    2. I had that problem also and I found out it wasn’t in drive mode it was in neutral lol I felt like an idiot 😳 I didn’t even know it had drive and neutral,I thought that was the brake, all it did was click and move a couple inches,my daughter discovered it so check it out ok hope it helps😊

    1. Hi Leon!

      I hope you are doing well today, your battery capacity is typically determined by range and a few other factors. To maximize your battery range we recommend charging the unit daily if you use it daily. If you use the scooter less than daily a once a week maintenance charge is recommended. Please feel free to reach out if you have any additional questions.

  1. My scooter was working and than the next day it was fully charged, but wont work it will just beep all the time and the battrie is fully charged. What can I do.

      1. Hi Sue! I’m so sorry to hear that your scooter is not functioning as intended right now. I will be happy to help direct you to where you can get some troubleshooting done. You can either call our friendly customer support team at 800-800-4258 or chat live with one of our representatives at http://www.pridemobility.com

    1. Hi David! I will be happy to help point you in the right direction. If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product. Please let me know if you have any further questions or need to know where to look for your serial number to find the right parts.

      Sincerely,
      Amanda

  2. Whee is your location? Also, I may be interested in selling a Scout Spitfire. It needs a battery, but is in great shape and only used sporadically.

    1. Hi Sheila! I will be happy to assist you. If your mobility device needs service or repairs, contact your authorized Pride provider. If you have an extended warranty through the Pride Premier Coverage Plan, you can contact your provider or call our Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com.

  3. i have a revo scooter that needs a key and switch but a dealer i talked two said that sens i did not get it from them they could not help me so if you can get them for me and let me know so i can pay for them

    1. Hi Gary!

      I’ll be happy to help point you in the right direction. We do have replacement keys for our scooter, however to ensure that the you select the correct key please send your serial number to: info@pridemobility.com

      Please let me know if you need any information on where that serial number may be, typically it is on the cover of the owner’s manual or it is also on the seatpost of your scooter.

      Thank you, and I hope you have a great day!

  4. My scooter doesn’t reverse or move forward, is it the Battery bad or need a replacement? The horn is working and everything is fully charge, What is the best thing to do?

    1. Hello Rey! I am so sorry to hear that your mobility scooter isn’t working as intended right now. If you would like to speak to one of our friendly customer support representatives you can call this direct phone number for assistance: 800-800-4258

      or email me your contact information at: amoy@pridemobility.com

  5. Trying to take scooter apart and cannot lift the battery box up and out as per instructions. Model 73. Is there a latch or something to release it?

  6. I have a go go elite traveler. My problem is the scooter will go a few inches and then stops, goes and stops. This happens forward and backwards. I hear a clicking noise under the front.

    1. Hi Joan! thank you for visiting our blog. I would suggest speaking directly with one of our customer support representatives who will be able to walk you through some troubleshooting. If you would please have ready the serial number which can be found on the seat post or your original owner’s manual. You can contact them by sending an email to info@pridemobility.com or calling them directly at 800-800-4258

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